Are you have trouble keep track of who does what? How long does it take to completed assigned tasks? Log the work that was done and ensure you can easily access the resolutions details?
Maybe we can help, with our Open source Ticket Request System we can help you mange and increase productivity with all your requests that come in on a daily basis. Assign tickets to the appropriate staff or group of staff, monitor ongoing work being performed on specific tasks etc.
Feel free to have a look at the portal interface at http://otrs.fusionit.ca
For demo purpose only, keep in mind that all information in this system is public.